26
« on: March 13, 2014, 02:30:53 PM »
Hello all,
Just so everyone's on the same page as far as where we, the new owners stand... We aren't wildly into the online forums and networking much at all. We'd prefer to spend our free time shooting bows with our children, playing outside, working on our home and enjoying the world around us. We obsess over trying to get this place back to its glory, but, in like all new business, it will take time. Time to weed out the staff that aren't up to par, time to correct the mess that was left for us to clean up. People seem to be very interested in why people have failed in this building, the rent is very high. close to 6k a month. keeping in mind thousands a month in gas bill, electric bill ,food bills, labor, beer and wine, linens, cable, insurance... costs roughly 30-35k a month to operate this restaurant. WE are paying for the mistakes of Sam through high rent due to leans on the building. Just so everyone is clear in what its taken to get this going.
As far as the complaint about the black and blue prime rib, its a ROAST, not a steak. the lady cut bout 1/2 inch into a ROAST and decided it was over done. when it was returned i DID find it important to investigate the issue, cut the meat in 1/2 and it was in fact correct. i asked the server to remove the item from the bill and offer desert. our deepest apology if that did not happen. If the lady had asked to speak to a manager it would have been resolved. I agree there is no excuse for the lac of communication with our staff.
As far as the pizzeria goes, it's separate investments and investors. It may seem odd to some but at the end of the day its our business and its what we thought best for it. We pay thousands a year in insurance to provide DELIVERY to YOU in Fairfax. Keep in mind Dominoes is All you can get delivered in st A! We love this community, we plan to support opening day of little league by offering FREE pizza to players, parents and spectators. We have local musicians that play TWICE weekly and we DO take the criticism to heart. WE ARE LISTENING TO YOU, but if issues aren't brought to our attention we cannot fix them.
As far as the "word of mouth" stuff, no, this is not word of mouth. its blanket bashing. Word of mouth is about telling your friends and family about experiences. there are well over a thousand views of this childish rant. If your upset with something go through the proper channels to find resolution or simply don't support it.
We have put a lot into this place, blood sweat and tears is just the beginning. We source as much locally as possible. All of the beef products are vt and all natural. I'm not into over seasoning food. There is salt, pepper and an array of condiments available to you. We are trying to be a bit more healthy minded. I'm not interested in producing processed food from a can or the freezer. My personal cell number is 802-923-6508, my name is Jesse. Feel free to contact me directly with any future issues and they will be dealt with promptly. I'm open to any and all ideas, criticisms, concerns or praises. THANK YOU FAIRFAX AND ALL OF OUR SUPPORTERS!!! YOU ALL ROCK
Show Posts
